Bachelor of Science in Telecommunications Engineering Sep 2005 - Apr 2011
Technological University of Havana (CUJAE), Havana, Cuba

Founded and led a technology consulting company providing IT solutions, infrastructure services, and strategic technology
advisory to business clients. Directed enterprise technology initiatives focused on network infrastructure, cloud
transformation, cybersecurity, business communications, and operational efficiency.
Key Responsibilities and Achievements:
● Provided strategic IT consulting and technology leadership to business clients, designing and delivering customized
solutions aligned with operational goals, scalability requirements, and security standards.
● Managed enterprise infrastructure projects, including network architecture, cloud environments, cybersecurity
solutions, and technology modernization initiatives.
● Led cloud migration projects, including the transition of corporate email and collaboration platforms to Microsoft 365
(Office 365) and Google Workspace, improving reliability, security, and productivity for client organizations.
● Designed and implemented business communication solutions using Voice over IP (VoIP) technologies, including
RingCentral and 3CX, delivering scalable unified communication platforms with enhanced collaboration capabilities.
● Provided consulting and implementation services for Agency Management Systems (AMS) within the insurance
industry, including deployment and optimization of the Momentum AMP platform to improve operational workflows,
automation, and business efficiency.
● Directed technology implementation projects from planning and architecture design through deployment,
configuration, training, and ongoing support.
● Developed IT strategies focused on infrastructure optimization, cybersecurity best practices, cloud adoption, and long-term technology growth.
● Assisted organizations in improving operational efficiency by integrating business applications, automating
processes, and implementing reliable technology solutions.
● Managed client relationships, vendor coordination, project planning, and technical delivery to ensure successful
outcomes and customer satisfaction.

Key Responsibilities and Achievements:
Led the technology strategy and IT operations for one of Florida's leading insurance brokers, managing enterprise
infrastructure and providing technology leadership for a franchise network consisting of more than 200 locations and over
400 users.

• Directed IT infrastructure, telecommunications, and enterprise systems strategy for the insurance industry.
• Drove technology innovation and operational excellence across the organization.
• Managed multi-site IT operations including network infrastructure, security, and cloud platforms.
• Led the implementation of the new Agency Management System (AMS), Agency Compass, successfully replacing the legacy Agency Matrix platform while managing migration, system integration, testing, and enterprise-wide deployment.
• Directed the modernization of the company's Lead Management and distribution platform, implementing LeadsPedia

and designing the technology infrastructure required to automate lead routing and improve sales operations across the entire franchise network.

• Managed IT operations and service delivery for more than 200 office locations, ensuring system availability, business

continuity, and efficient technical support for all users.

• Designed, implemented, and optimized enterprise LAN/WAN network infrastructure, ensuring secure connectivity,

reliable communications, and high availability across distributed franchise locations.

• Managed enterprise security infrastructure based on SonicWall, including firewall administration, Site-to-Site and remote access VPNs, security policies, access controls, and network protection strategies.
• Led the redesign and modernization of the company website infrastructure, including deployment and support of the hosting environment on AWS Cloud.
• Managed the Microsoft 365 (Office 365) environment, ensuring reliable email services, collaboration tools, user

administration, and productivity solutions across the organization.

• Administered the corporate RingCentral communications platform, supporting VoIP services, call management,

messaging, and unified communications capabilities.

• Managed and integrated critical business applications, including Franchise Management System (Soffront CRM),

Agency Compass, TurboRater, and other platforms supporting franchise operations, quoting processes, and customer
management.

• Implemented and managed centralized Active Directory infrastructure, improving identity management, security

controls, user administration, and operational efficiency.

• Led the IT team responsible for infrastructure management, technical support, strategic projects, and continuous

improvement initiatives aligned with business objectives.

• Support for TOAST point of sales systems in restaurant/hospitality environments.
• Enterprise Azure cloud support and MS Office 365 administration.
• Support of Low Voltage Systems, Analog Phone & VoIP (ATA/SIP).
• Security systems (Verkada, access control), LAN & WLAN, and server services.

• Design, test, and deploy Enterprise LANs & WLANs for corporate clients.
• Maintenance and support of IT infrastructures across multiple organizations.
• Design, test, and deploy CCTV and IP Access Control Networks using Hikvision, Dahua, DW, and Panasonic systems.
• Solutions for vehicle access controls (Motorline, Linear, Chamberlain, LiftMaster).

Led a team managing a Data Center built on HP ProLiant and Dell PowerEdge servers in a VMware ESXi virtualization
environment (Ubuntu Server and Windows Server VMs).

• Administered Active Directory (Windows Server 2008 R2), WSUS, Kaspersky Administration Kit, Apache/Lighttpd web

server, Postfix/Fetchmail mail server, RoundCube webmail, Squid proxy, BIND DNS, MySQL database, and Openfire
Jabber server.

• Deployed OCS Inventory NG for asset management, Nagios for infrastructure monitoring, and MantisBT for bug

tracking.

• Managed LAN/WAN/WLAN infrastructure and fiber optic networks for multi-building campus.

• Maintenance and repair of biomedical and electronic equipment across hospital departments.
• Technical support for low-voltage systems and telecommunications infrastructure.